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Safety Protocols for In-Person Visits (Updated July 1, 2020)


Welcome back! 


Patients​ must self monitor for in person visits.

For complex pediatric family visits or general visits, including intakes, both telemedicine and in person visits are available options.

Treatments such as acupuncture, craniosacral therapy and injections or IVs are also available in person at this time. Updates to this will be made in the future if required.

For in-person visits, we are taking strict measures to ensure everyone’s safety by limiting your exposure to others and maintaining social distancing. Thank you for your patience and cooperation during this unique time. Protocols are outlined below.



You will be contacted the day before your in-person appointment for pre-screening health questions, and to remind you of our safety protocols.


Please stay home if you are sick or if you are experiencing fever, cough, shortness of breath, new onset of body aches or headache, or if you have recently travelled outside of Canada within the last 14 days. Late cancellation fees will not applyif you are feeling unwell.


All patients are encouraged to wear their own mask (cloth is ok) or one can be provided for you. Physical distancing measures will also be in place when possible, and I will be wearing a mask, especially when administering treatments that do not allow for physical distancing of 2 meters.


If you arrive early (more than 5 minutes) to your appointment please wait outside or in your vehicle to help ease social distancing measures in the common hallways. 


Fresh air will be circulated through the office whenever possible, either with the back window or door propped open, or with the ventilation system.


All patients will be required to wash or sanitize your hands and will be asked screening health questions upon entry to the office.


Please come alone or minimize the number of people in your family present at your appointment whenever possible. Also, please bring as few of your belongings as possible into the appointment.


Contactless payment (no cash) will be taken whenever possible.


There will be no common water or tea station available. Please bring your own water or beverages to your appointment.


There are frequent cleaning and sanitizing measures in place, particularly for commonly touched surfaces such as door handles, surfaces, etc. in between patients.


Your health and safety are my top priority. I look forward to welcoming you back to the office.


Dr. Natalie Rahr, ND

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